At WorkTrak, we take data very seriously. We work to bolster the security systems daily to prevent any data breach of the clients.Hence, we adopt the best security practices. These include the following points.
In case of a data breach, we have a procedure in place that dictates how and when to make a responsible disclosure to the affected parties, with the first communication occurring within 72 hours of our becoming aware of the incident.
We strictly regulate our employees’ access to the data you and your users store with worktrak.in. Access is limited to those few employees who need it for troubleshooting or support.
No worktrak.in employees ever access customer accounts unless required for troubleshooting or support. When working on a support issue, we do our best to respect your privacy as much as possible and only access the files and settings needed to resolve your issue.
Screenshots are an optional feature in WorkTrak. If activated, the screenshots feature will take and store screenshots of your employees’ monitors at the time interval that you specify.
If you use the screenshots feature, you can rest assured that the screenshots and all other data are stored securely. All communication to the server is secured by SSL encryption. Files on the server are encrypted to provide an extra level of security for company data. The servers are located in secure enterprise data center facilities with 24/7 monitoring and hosting support.
Our backups are done on a daily basis, which guarantees consistency and a quick reaction from our side in case data restoration is needed.
No one in WorkTrak team has access to the data stored in the database as we know it's precious, the data is stored in encrypted format in the database. As a policy we do insist on a strong password for your account.
Our cloud servers are hosted in Tier 4 Datacenter with 24/7 support and 99.99% uptime guarantee.
As a standard practice we do ask our customers to change their passwords regularly.