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Worktrak's Refund Policy

Refund Policy

At WorkTrak (operated by Blue Mango Labs LLP), we are committed to delivering a reliable, high-value employee monitoring and productivity platform. We want you to feel confident in your choice to use our Software as a Service (SaaS) solutions. This Refund Policy outlines our guidelines and procedures for handling subscription cancellations and refund requests.

1. Eligibility for Refunds

To be eligible for a refund, requests must be submitted within our standard initial evaluation windows:

  • Monthly Subscriptions: Customers on a monthly subscription plan are eligible for a full or prorated refund within the first 7 days from the date of the initial purchase.

  • Annual Subscriptions: Customers on an annual subscription plan are eligible for a refund within the first 30 days from the date of the initial purchase.

2. Refund Request Process

  • Written Request: To request a refund, please contact our billing team directly via email at sales@worktrak.in.

  • Details Required: Please include your registered account email, order/transaction reference details, and a brief description of the reason for your request to help us improve our service.

3. Refund Calculation

  • Monthly Plans: Approved refunds for monthly subscriptions will be calculated based on the unused portion of your current billing cycle.

  • Annual Plans: Approved refunds for annual subscriptions will be prorated based on the number of full months remaining in your active subscription period.

4. Non-Refundable Items & Conditions

  • Setup & One-Time Fees: Any professional onboarding, setup fees, or custom configuration charges are strictly non-refundable.

  • Subscription Renewals: Refunds are not provided for automatic subscription renewals once the renewal billing cycle has commenced.

  • Abuse and Violations: We reserve the right to deny refund requests if we determine that the customer has violated our Terms of Service, or has utilized the platform for fraudulent or abusive activities.

5. Refund Processing Timelines

  • Once a refund is approved by our team, funds are typically processed and credited back to your original payment method within 7 working days.

6. Service Cancellation & Access

  • Processing a refund will result in the immediate cancellation of the associated WorkTrak subscription and license. Access to the SaaS portal and telemetry data views will cease upon refund completion. We recommend exporting any necessary reports before submitting your request.

7. Chargebacks and Payment Disputes

  • We strongly encourage you to contact our support team at support@worktrak.in to resolve any billing issues or concerns before initiating a chargeback or payment dispute with your bank or payment provider. Unauthorized chargebacks while an account remains active may result in immediate suspension.

Contact Information

If you have any questions regarding our refund terms or need assistance with your subscription, please reach out to us:

  • Sales & Billing: sales@worktrak.in

  • Support: support@worktrak.in

  • Address: Blue Mango Labs LLP, 3rd Main, LBS Nagar, Bangalore, Karnataka – 560017, India