Last Updated on : 7th Nov 2023
At Hexphase Tekniks, we are committed to providing the best possible experience for our customers. We understand that there may be situations where you may need a refund for your subscription to our Software as a Service (SaaS) product. This Refund Policy outlines our guidelines and procedures for refund requests.
a. Monthly Subscriptions: Customers on a monthly subscription plan are eligible for a refund within the first 7 days from the date of the initial purchase.
b. Annual Subscriptions: Customers on an annual subscription plan are eligible for a refund within the first 30 days from the date of the initial purchase.
a. To request a refund, please contact our customer support team via email@example.com. We may require you to provide specific details about your purchase and the reason for your refund request.
b. Refund requests must be submitted in writing.
a. Refunds will be approved at the sole discretion of Hexphase Tekniks. We reserve the right to deny a refund request if we believe that the customer has violated our Terms of Service or used the product for fraudulent or abusive purposes.
b. Refunds are typically processed within 7 working days from the date of approval.
a. For monthly subscriptions, the refund amount will be prorated based on the number of unused days in the current billing cycle.
b. For annual subscriptions, the refund amount will be prorated based on the number of full months remaining in the subscription period.
a. Setup fees or any one-time charges associated with your subscription are non-refundable.
b. No refunds will be provided for subscriptions that have already been renewed.
a. Initiating a chargeback or payment dispute without first requesting a refund from [Your Company Name] may result in the suspension of your account.
b. We encourage customers to reach out to our customer support team to resolve any issues before pursuing a chargeback.
a. Refunding a subscription will result in the immediate cancellation of the associated service. You will lose access to the SaaS product upon receiving a refund.
For refund requests and further assistance, please contact our customer support team at firstname.lastname@example.org.
Please note that this Refund Policy is subject to change without notice. It is your responsibility to review this policy periodically to ensure that you are aware of any amendments.
By using our SaaS product and agreeing to these terms, you acknowledge that you have read and understood our Refund Policy and agree to abide by its terms and conditions.