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Worktrak's Delivery Policy

Delivery Policy

Last Updated: October 2026

At WorkTrak (operated by Blue Mango Labs LLP), we are committed to delivering a seamless, instant, and efficient digital provisioning process for our Software as a Service (SaaS) platform. This Delivery Policy outlines our guidelines and procedures for delivering electronic access and services to our customers.

1. Delivery Method

  • Digital Provisioning: Delivery of our SaaS product is exclusively digital and provided electronically.

  • Access Points: You will receive access to our services, dashboard, and software licenses through the registered email address used during sign-up or via the onboarding credentials specified during the registration process.

2. Account Activation

  • Instant Activation: Access to your WorkTrak account and SaaS subscription is typically provisioned immediately upon successful completion of your registration and payment process.

  • Exceptions: In rare instances requiring manual payment verification or specialized account configuration, activation may take up to a few hours, during which our team will keep you informed.

  • Credential Security: You are responsible for maintaining the security and confidentiality of your administrative and user login credentials. Do not share your account access keys with unauthorized parties.

3. System Requirements & Compatibility

  • Client Responsibility: It is your responsibility to ensure that your administrator workstations, computers, or employee devices meet the minimum system requirements needed to run our web portal or agent applications.

  • Performance: Failure to meet recommended system standards may result in limited functionality or telemetry reporting delays.

4. Platform Updates and Enhancements

  • Automatic Delivery: As part of our continuous commitment to performance and security, we regularly deploy updates, feature enhancements, and patches.

  • Seamless Experience: These platform updates are provided automatically as part of your active subscription and require no manual downloads or re-installations for cloud components.

5. Technical Support & Delivery Assistance

  • Dedicated Help: If you encounter any technical difficulties during account setup, login delivery, or software deployment, our support team is ready to assist you.

  • Support Email: Reach out to us at support@worktrak.in.

6. Suspension or Termination of Delivery

  • Policy Compliance: We reserve the right to suspend or terminate digital access to our SaaS platform in accordance with our Terms of Service if an account violates our acceptable use policies, or engages in fraudulent, abusive, or unauthorized activities.

Contact Information

For delivery-related inquiries, billing questions, or technical support, please contact our team:

  • Support: support@worktrak.in

  • Sales: sales@worktrak.in

  • Address: Blue Mango Labs LLP, 3rd Main, LBS Nagar, Bangalore, Karnataka – 560017, India